Your information

Privacy Policy

How DigiCyber handles your information when you request student digital, document, printing, design, and technical services.

1. Introduction

DigiCyber is a student-focused digital services business that helps customers with document work, printing, design, online applications, website support, computer assistance, and related campus tasks. This Privacy Policy explains how we collect, use, store, and protect information when you submit a service request, contact us, or use our website.

This policy is written to be clear and practical for ordinary students and customers. It is not a substitute for legal advice, and it should be read alongside the service details and communication we provide for a particular order.

2. Information we collect

We may collect information that is necessary to process a service request or respond to a customer inquiry. This may include:

  • your name;
  • phone number;
  • email address;
  • delivery or pickup location details required for the service;
  • service request information, such as task description, specifications, deadlines, and related instructions;
  • uploaded files or documents supplied for the service;
  • messages, notes, or additional instructions submitted with an order.

We also collect basic technical information where genuinely needed for the operation of the website or service platform, such as browser or device details, internet protocol information, and limited logs associated with website requests or support activity. We do not use tracking cookies or analytics tools beyond what is necessary for the application to function and provide service-related functionality.

3. Information customers provide

Customers may provide personal and service-related information directly through our website or contact channels. This includes:

  • Name: used so we can identify the person making the request and communicate clearly.
  • Phone number: used to confirm details, discuss service requirements, and coordinate delivery or pickup.
  • Email address: used for communication, updates, and service-related follow-up.
  • Delivery location: used when delivery or pickup arrangements are needed.
  • Service-request information: used to understand the task, requirements, timelines, and preferred outcome.
  • Uploaded documents/files: used only to the extent necessary to complete the requested service.
  • Messages or instructions: used to understand custom requests or special requirements.

We do not collect more information than is reasonably necessary for the requested service or service-related communication.

4. Uploaded files and documents

Customers may upload files or documents as part of a service request. We use those files only to process the requested service, communicate with the customer, and complete the task as instructed.

Please only upload documents that are necessary for the requested service. Whenever possible, avoid sharing information that is not relevant or that is sensitive unless it is genuinely required for the service. Files may be accessed by authorized DigiCyber personnel involved in processing the specific request.

We do not require customers to upload unnecessary personal or confidential information to use our website or place a request. If a file is not needed for the requested service, it should not be submitted.

5. How we use information

We use information to:

  • process service requests;
  • communicate with customers about requests, updates, clarifications, and delivery arrangements;
  • provide the requested service or support;
  • deliver completed work to the relevant location or arrange pickup;
  • improve service quality, service design, and customer support;
  • maintain reasonable security and operational integrity;
  • manage orders, internal records, and customer support needs.

We do not use customer information for unrelated marketing or other purposes unless we clearly explain that use and obtain appropriate consent where required by law or business practice.

6. Data storage

DigiCyber uses hosted infrastructure, including Supabase-based database and related storage capabilities where applicable, to support the digital operations of the website and service request process. This infrastructure is used for service-related data management and website functionality, subject to the relevant platform controls and operational practices.

We do not publish or expose credentials, secret keys, internal database details, storage policies, or security configuration in the public website. We also do not disclose private access details in this policy.

7. Data sharing

We do not sell personal information. Information may be shared only when necessary to:

  • provide a requested service;
  • coordinate delivery or pickup;
  • fulfill a legitimate operational requirement;
  • comply with legal obligations;
  • protect the security, rights, or safety of customers, staff, or the business.

Where required, we may communicate with a customer using the contact information they provide, or use the information needed to process a request. We generally limit sharing to what is necessary and appropriate.

8. Data retention

We retain personal and service-related information only for as long as reasonably necessary to provide the service, handle operational requirements, maintain records, comply with applicable obligations, or protect against legal or security issues. When information is no longer needed, we will delete or anonymize it where practical and lawful.

9. Security

We use reasonable technical and organizational safeguards to help protect information submitted through the website or service process. This includes limiting access to authorized personnel, maintaining secure systems where applicable, and exercising care when handling service requests and uploaded files.

No digital system can offer absolute protection against all risks, and we cannot guarantee that information will never be accessed or lost in the event of a security incident. We do, however, take reasonable steps to protect customer information and reduce unnecessary exposure.

10. Customer rights

Customers may contact us to ask about their personal information, request correction of inaccurate details, or ask about deletion or handling of information where applicable. If you would like to request access to or correction of your information, or if you have questions about how we handle personal information, please contact DigiCyber using the details below.

Where required by law or applicable practice, we will respond to reasonable requests in a practical and timely manner. Some information may need to be retained for legitimate business, legal, or security purposes even where a customer requests deletion.

11. Cookies and local storage

The DigiCyber website uses local browser storage where needed for the application to remember a theme preference and support the expected user experience. This is not used for tracking or advertising. We do not claim to use third-party tracking cookies or intrusive analytics cookies beyond the functional requirements of the app.

12. Third-party services

We may rely on services that are necessary for the operation of the website and customer communication. These may include Supabase for hosting and data infrastructure, and WhatsApp links for communication with customers where such links are used by the site. Any third-party service is used only to the extent needed for the service or customer communication process.

Customers should review the privacy practices of any third-party communication tools they choose to use, where applicable.

13. Children’s privacy and related considerations

DigiCyber primarily serves students and campus users. We encourage parents, guardians, and students to exercise appropriate care when submitting personal information. In cases where a minor’s information is provided, it should only be shared where necessary for the relevant service and with the appropriate consent or oversight as required by the context.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, communication practices, or legal requirements. We will review and post updated versions on the website when relevant. Continued use of the website or service request process after an update means the customer accepts the current version of the policy.

15. Contact information

If you have questions, concerns, or requests relating to privacy, personal information, or service-related data, please contact DigiCyber through the options available on the website.

  • WhatsApp: 254795887188
  • Email: momloveme36@gmail.com
  • Location: Karatina University

This Privacy Policy is intended to explain how DigiCyber handles information in a practical and understandable way. It is not legal advice and does not replace a formal legal review where one is required.